Acceptable Use Policy

1. Purpose

This Acceptable Use Policy (“Policy”) explains the rules governing access to and use of farmandtable.co.uk and any associated online services operated by FARM & TABLE LTD.

The purpose of this Policy is to ensure that our website remains safe, secure and accessible for all users while protecting our customers, suppliers, employees, partners and business from misuse.

By using our website, you agree to comply with this Policy.

2. Scope

This Policy applies to anyone using:

• farmandtable.co.uk
• Customer account facilities
• Online ordering services
• Product reviews
• Contact forms
• Newsletter subscriptions
• Promotional offers
• Competitions
• Customer support services
• Any future online services provided by FARM & TABLE LTD

3. Lawful Use

You agree to use our website only for lawful purposes.

You must not use our website in any manner that:

• Breaches any applicable law or regulation.
• Is fraudulent.
• Is deceptive.
• Causes harm to another person or business.
• Infringes the rights of others.
• Damages our reputation.

4. Prohibited Activities

Users must not:

• Attempt to gain unauthorised access to our systems.
• Circumvent website security.
• Upload viruses, malware or malicious software.
• Launch denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.
• Probe or test system vulnerabilities without permission.
• Interfere with website functionality.
• Attempt to disrupt other users.
• Reverse engineer website software where prohibited by law.
• Use automated bots or scraping tools without our written consent.
• Harvest customer information.
• Create fake customer accounts.
• Submit false orders.
• Impersonate another individual or organisation.
• Use the website for unlawful or fraudulent purposes.

5. Customer Accounts

Where customer accounts are available, you are responsible for:

• Maintaining the confidentiality of your login credentials.
• Keeping your account information accurate.
• Preventing unauthorised access to your account.
• Informing us promptly if you suspect your account has been compromised.

You remain responsible for activity carried out using your account unless caused by our negligence or security failure.

6. Orders

Customers must not:

• Place fraudulent orders.
• Attempt payment fraud.
• Use stolen payment methods.
• Abuse promotions or discount codes.
• Deliberately provide false delivery information.
• Misuse refund procedures.

We reserve the right to refuse or cancel any order where fraudulent or suspicious activity is identified.

7. Product Reviews

Where product reviews are permitted, they should:

• Reflect genuine customer experiences.
• Be accurate and honest.
• Be respectful.
• Be relevant to the product.

Reviews must not:

• Contain offensive language.
• Include defamatory statements.
• Promote illegal activity.
• Contain spam or advertising.
• Include confidential or personal information relating to others.
• Infringe intellectual property rights.

We reserve the right to moderate, edit or remove reviews that breach this Policy.

8. User Content

Any information submitted through our website, including reviews, comments, photographs or other content, must:

• Be lawful.
• Be accurate.
• Not infringe the rights of third parties.
• Not contain malicious software.
• Not contain discriminatory, abusive or threatening material.
• Not promote violence, hatred or illegal activity.

By submitting content, you confirm that you have the necessary rights to do so.

9. Intellectual Property

Users must respect the intellectual property rights of FARM & TABLE LTD and third parties.

You must not:

• Copy substantial website content.
• Reproduce product descriptions.
• Use our branding without permission.
• Remove copyright notices.
• Reuse photographs or recipes for commercial purposes.
• Misrepresent our content as your own.

Further information is contained in our Copyright & Intellectual Property Notice.

10. Privacy and Data Protection

Users must not:

• Collect personal information from the website without lawful authority.
• Attempt to access another person’s account.
• Circumvent security controls.
• Use customer information for unsolicited marketing.
• Misuse personal information obtained through the website.

Users should also review our Privacy Policy.

11. Security

Users must not knowingly interfere with the security of the website.

This includes attempting to:

• Access restricted systems.
• Upload malicious code.
• Bypass authentication.
• Tamper with payment processes.
• Disrupt website availability.

We reserve the right to investigate suspected security incidents and cooperate with law enforcement where appropriate.

12. Third-Party Services

Our website may integrate services provided by third parties, including:

• Payment providers.
• Delivery partners.
• Customer review platforms.
• Analytics providers.
• Marketing platforms.
• Social media services.

Use of these services may also be subject to the relevant provider’s terms and conditions.

13. Monitoring

To help protect our customers and business, website activity may be monitored for purposes including:

• Website security.
• Fraud prevention.
• Performance monitoring.
• Error reporting.
• Abuse detection.

Monitoring will be carried out in accordance with applicable data protection legislation.

14. Enforcement

Where this Policy is breached, FARM & TABLE LTD may:

• Suspend customer accounts.
• Remove submitted content.
• Refuse or cancel orders.
• Withdraw promotional offers.
• Restrict access to the website.
• Report unlawful activity to the appropriate authorities.
• Commence legal proceedings where appropriate.

These actions may be taken without prior notice where necessary to protect the business, its customers or its systems.

15. Limitation of Liability

Nothing in this Policy excludes liability where such exclusion would be unlawful.

Subject to applicable law, FARM & TABLE LTD shall not be liable for losses arising from:

• Misuse of the website by users.
• Failure to comply with this Policy.
• Third-party misuse of customer credentials.
• Circumstances beyond our reasonable control.

16. Changes to this Policy

We may amend this Policy from time to time to reflect:

• Changes in legislation.
• Security developments.
• Operational improvements.
• Website enhancements.

The latest version will always be available on farmandtable.co.uk.

Continued use of the website following publication of an updated Policy constitutes acceptance of the revised version.

17. Related Documents

This Policy should be read alongside:

• Website Terms of Use.
• Online Sales Terms & Conditions.
• Privacy Policy.
• Cookie Policy.
• Copyright & Intellectual Property Notice.
• Food Safety & Allergen Disclaimer.

18. Governing Law

This Policy is governed by the laws of England and Wales.

Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Us

If you have any questions regarding this Policy or wish to report misuse of the website, please contact:

FARM & TABLE LTD

105 High Street

Brentwood

Essex

CM14 4RR

Telephone: 07432 689620

Email: [email protected]

Website: https://farmandtable.co.uk