Privacy Policy

1. Introduction

FARM & TABLE LTD (“Farm & Table”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information fairly, transparently and securely.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you:

• Visit our website.
• Create an account.
• Place an order.
• Subscribe to our newsletter.
• Contact us.
• Enter competitions or promotions.
• Leave reviews.
• Interact with us on social media.
• Use any services provided through farmandtable.co.uk.

This Policy has been prepared in accordance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
• Consumer Rights Act 2015
• Other applicable UK legislation

2. Who We Are

FARM & TABLE LTD operates an online marketplace offering premium meat and food products sourced from trusted suppliers and delivered directly to customers across the United Kingdom.

For the purposes of UK data protection legislation, FARM & TABLE LTD is the Data Controller responsible for your personal information.

3. Information We Collect

Depending on how you use our services, we may collect the following information.

Identity Information

• Full name
• Title
• Date of birth where required
• Username or account details

Contact Information

• Billing address
• Delivery address
• Email address
• Telephone number

Account Information

• Login credentials
• Password (encrypted)
• Account preferences
• Order history
• Saved addresses
• Wishlist information where available

Payment Information

Payments are processed securely by our authorised payment providers.

We do not store your full debit or credit card details.

We may receive:

• Payment status
• Transaction reference
• Payment method
• Fraud screening results

Order Information

• Products ordered
• Delivery preferences
• Delivery instructions
• Returns
• Refunds
• Customer service enquiries

Technical Information

When you visit our website we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referral source
• Website usage
• Cookie information
• Session identifiers

Marketing Information

Where you have provided consent, we may collect:

• Newsletter preferences
• Marketing preferences
• Product interests
• Competition entries
• Promotional responses

4. How We Collect Information

We collect information:

• Directly from you.
• Through website forms.
• During account registration.
• When you place an order.
• Through cookies.
• Through analytics services.
• From payment providers.
• During customer service interactions.
• Through competitions and promotions.
• Through social media interactions where appropriate.

5. How We Use Your Information

We use your personal information to:

• Process orders.
• Deliver products.
• Manage customer accounts.
• Provide customer support.
• Process refunds.
• Respond to enquiries.
• Verify payments.
• Prevent fraud.
• Improve our website.
• Manage competitions.
• Send service communications.
• Send marketing communications where you have consented.
• Comply with legal obligations.
• Maintain business records.

6. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests.
• Consent.
• Protection of vital interests where applicable.

7. Marketing Communications

Where permitted by law, we may send information regarding:

• New products.
• Seasonal collections.
• Promotions.
• Special offers.
• Recipes.
• News from Farm & Table.

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.

8. Sharing Your Information

We may share information with trusted third parties including:

• Payment processors.
• Delivery partners.
• Website hosting providers.
• IT service providers.
• Fraud prevention services.
• Professional advisers.
• Regulators where required by law.
• Government authorities where legally required.

We never sell your personal information.

9. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place, including:

• UK International Data Transfer Agreement (IDTA).
• UK Addendum to Standard Contractual Clauses.
• Adequacy Regulations where applicable.

10. Data Security

We use appropriate technical and organisational measures to protect personal information, including:

• SSL encryption.
• Secure payment gateways.
• Access controls.
• Password protection.
• Firewalls.
• Multi-factor authentication where appropriate.
• Regular security updates.
• Staff confidentiality obligations.

No method of internet transmission can be guaranteed to be completely secure; however, we take reasonable steps to minimise risk.

11. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil customer orders.
• Meet legal obligations.
• Resolve disputes.
• Prevent fraud.
• Enforce our legal rights.

Retention periods may vary depending upon the type of information involved.

12. Your Rights

Subject to applicable law, you have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion.
• Restrict processing.
• Object to processing.
• Data portability where applicable.
• Withdraw consent at any time where consent is the lawful basis.

Requests should be submitted using the contact details provided in this Policy.

13. Cookies

Our website uses cookies to improve functionality, enhance user experience and analyse website performance.

Further information is available in our Cookie Policy.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.

15. Children’s Privacy

Our products are intended for purchase by adults.

We do not knowingly collect personal information from children without appropriate legal authority.

If we become aware that personal information relating to a child has been collected unlawfully, we will take appropriate steps to delete it.

16. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on farmandtable.co.uk and will take effect immediately upon publication unless otherwise stated.

17. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

FARM & TABLE LTD

105 High Street

Brentwood

Essex

CM14 4RR

Telephone: 07432 689620

Email: [email protected]

Website: https://farmandtable.co.uk

18. Complaints

If you are dissatisfied with how we have handled your personal information, please contact us first so that we can investigate your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk