Delivery Policy

1. Purpose

This Delivery Policy explains how FARM & TABLE LTD delivers products ordered through farmandtable.co.uk.

Our aim is to ensure that every order reaches our customers in excellent condition while maintaining the quality, freshness and safety of our products throughout the delivery process.

This Policy should be read alongside our Online Sales Terms & Conditions, Returns & Refund Policy and Privacy Policy.

2. Delivery Areas

We currently deliver to locations within mainland Great Britain.

Some remote locations, islands, Northern Ireland or offshore addresses may be excluded or subject to additional delivery charges or longer delivery times.

Availability of delivery to a particular postcode will be confirmed during checkout.

We reserve the right to amend our delivery areas at any time.

3. Delivery Charges

Delivery charges, where applicable, will be displayed during the checkout process before payment is completed.

From time to time we may offer:

• Free delivery promotions.
• Reduced delivery charges.
• Minimum order thresholds for free delivery.
• Seasonal delivery offers.

These promotions may be amended or withdrawn without notice unless already confirmed as part of an accepted order.

4. Delivery Times

Estimated delivery dates and times are provided as a guide only.

While we make every reasonable effort to deliver within the estimated timeframe, delivery dates cannot be guaranteed.

Factors outside our control may occasionally result in delays, including:

• Severe weather.
• Traffic disruption.
• Vehicle breakdowns.
• Courier delays.
• Supplier delays.
• Public holidays.
• Industrial action.
• Government restrictions.
• Other unforeseen circumstances.

If a significant delay occurs, we will make reasonable efforts to keep you informed.

5. Fresh and Chilled Products

Many of our products are fresh, chilled or frozen.

Orders are packed using appropriate insulated packaging and cooling materials where necessary to help maintain product quality during transit.

Customers should ensure that chilled and frozen products are unpacked and stored appropriately immediately after delivery.

Failure to refrigerate or freeze products promptly may affect quality and safety.

6. Delivery Address

Customers are responsible for providing:

• A complete delivery address.
• A valid postcode.
• Accurate contact details.
• Any relevant delivery instructions.

We cannot accept responsibility for failed or delayed deliveries resulting from incorrect or incomplete information supplied by the customer.

Additional delivery charges may apply where re-delivery is required.

7. Recipient Availability

Where a signature or personal receipt is required, someone aged 18 or over should be available to accept the delivery.

If no one is available:

• The courier may attempt re-delivery.
• The courier may leave the parcel in accordance with your delivery instructions where appropriate.
• The courier may return the goods to the depot.
• The order may be cancelled where the goods cannot safely be redelivered.

Additional charges may apply where a further delivery attempt is required.

8. Safe Place Deliveries

Customers may request that deliveries are left in a designated safe place.

By providing such instructions, you acknowledge that:

• Delivery will be deemed complete once the goods have been left in the nominated location.
• Responsibility for the goods passes to you at that point.
• FARM & TABLE LTD is not responsible for loss, theft, damage or deterioration occurring after delivery has been completed in accordance with your instructions.

We reserve the right to refuse safe place requests where the goods are perishable or where the requested location is considered unsuitable.

9. Failed Deliveries

A delivery may fail where:

• The address is incorrect.
• Access cannot be gained.
• The recipient is unavailable where attendance is required.
• Delivery conditions are unsafe.
• Severe weather or other exceptional circumstances prevent delivery.

Where appropriate, we will contact you to arrange an alternative delivery.

Additional charges may apply where a failed delivery results from incorrect information or customer absence.

10. Inspection on Delivery

Customers should inspect deliveries as soon as reasonably practicable after receipt.

If any item is:

• Missing.
• Damaged.
• Incorrect.
• Leaking.
• Defective.

Please contact us as soon as possible.

Photographs may be requested to assist with our investigation.

11. Product Quality

Our products are carefully selected and packed to maintain high quality.

Natural variations in colour, size, weight and appearance are normal for fresh food products and do not necessarily indicate a fault.

If you believe a product does not meet an acceptable standard, please contact us promptly.

12. Ownership and Risk

Ownership of the goods passes to the customer once payment has been received in full.

Risk passes to the customer upon successful delivery.

Where goods are left in accordance with customer instructions, delivery will be deemed complete once the goods have been placed in the nominated location.

13. Delayed Deliveries

Where delivery is delayed beyond the estimated timeframe, we will work with our delivery partners to resolve the issue as quickly as possible.

Compensation for delays will be considered on a case-by-case basis and in accordance with applicable consumer legislation.

14. Force Majeure

We shall not be liable for delays or failures to deliver arising from circumstances beyond our reasonable control, including:

• Flooding.
• Fire.
• Severe weather.
• Industrial action.
• Utility failures.
• Government restrictions.
• Pandemics.
• Civil unrest.
• Cyber incidents.

Where possible, we will communicate any significant disruption to customers.

15. Customer Responsibilities

Customers agree to:

• Provide accurate delivery information.
• Ensure someone is available to receive deliveries where required.
• Store products appropriately after delivery.
• Report delivery issues promptly.
• Follow any storage or preparation instructions supplied with the products.

16. Returns Following Delivery

Due to the nature of fresh and perishable food products, returns are generally not accepted unless:

• The goods are faulty.
• The goods are damaged.
• Incorrect products have been supplied.
• Your statutory rights apply.

Further details are provided within our Returns & Refund Policy.

17. Changes to this Policy

FARM & TABLE LTD reserves the right to amend this Delivery Policy at any time.

The latest version will always be published on farmandtable.co.uk.

18. Related Documents

This Policy should be read alongside:

• Online Sales Terms & Conditions.
• Returns & Refund Policy.
• Cancellation Policy.
• Privacy Policy.
• Food Safety & Allergen Disclaimer.

19. Contact Us

For delivery enquiries, please contact:

FARM & TABLE LTD

105 High Street

Brentwood

Essex

CM14 4RR

Telephone: 07432 689620

Email: [email protected]

Website: https://farmandtable.co.uk